Shipping & Return Policies

SHIPPING

You can rest assured when you place an order, I do everything it takes (within reason) to make sure you receive it as fast as possible! You will receive tracking information via email once your order has shipped. 

  • Please allow 7 -10 business days for processing. Extended turnaround times may occur for larger orders, custom orders or during summer market or holiday season. If you need to meet a certain timeframe, please contact me first and we can arrange something prior to your order. 
  • I do regularly have a ready-made selection of items ready to ship if you need something ASAP. Message me and I will send you photos of items ready to go.
  • Local Pickup 
    • I offer porch pick up from my home in Wilsonville, OR for local customers. Please choose this option at checkout instead of entering a shipping address.  
    • You will receive an email to schedule a pickup when your order is ready. Be sure to add info@abranchandcord.com to your contacts list to help prevent this email from going to your spam folder.
  • Shipping is currently only available in the United States
  • Most orders ship out via USPS and shipping is calculated by weight at checkout. UPS or Fedex may be used for larger packages. 
  • Orders over $75 qualify for free shipping. Use code FREESHIP at checkout. Not valid on bulk or wholesale orders. Only one discount code is accepted per order. 
  • A Branch & Cord is not responsible for shipping delays, damage, or loss. I recommend selecting a priority mail with insurance upgrade at checkout to protect your package in case of an unfortunate circumstance.
  • If your package is missing in transit (the tracking stops updating), sign up for text alerts through USPS.
  • If your tracking number shows delivered but the package is nowhere to be found, please see our missing package page.

If a package is returned to us due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees. 

RETURNS

Due to the nature of my items, each item may vary slightly in color or size. I am unable to accept returns or exchanges.