- If you prefer to be reimbursed, please hold onto your box and damaged items until you receive a check from USPS in the mail. You may receive a letter asking you to bring your damaged items into your local USPS branch for further inspection before a check will be issued.
- If you prefer to receive a replacement, please note that you are agreeing to safely store your damaged item(s) and box/packaging, as USPS may follow up with a letter in the mail asking you to bring it into your local post office for inspection. As a small handmade business, we rely on this reimbursement from the post office to cover our costs for sending you a replacement.
I appreciate your patience and understand how frustrating it is to receive a damaged package. I look forward to resolving this for you.
Unfortunately, if you selected a shipping method that did not include insurance, your package is not eligible for replacement or refund.