Shipping policy
Orders are processed in 7-10 business days (Monday through Friday, excluding holidays). You will receive tracking information via email once your order has shipped.
Making sure your order is packaged with care and shipped quickly is always our priority. To ensure that your order arrives without any delays or mistakes, we are not able to combine orders. If you would like to add items to your order, please reply to your order confirmation email within 24 hours.
Receive free shipping on orders over $60. Discount code: "SHIPFREE". Only one discount code is accepted per order.
- Local Pickup (Wilsonville, Oregon):
- We offer porch pickup from our home studio for local customers
- Please still allow 7-10 business days for processing
- You will receive an email to schedule a pickup when your order is ready
- USPS First Class Mail:
- $5 flat rate
- Ships via USPS first class
- Estimated 1-5 shipping days (after 7-10 business day processing)
- **DOES NOT INCLUDE INSURANCE TO PROTECT YOUR ORDER IF LOST OR DAMAGED**
A Branch & Cord is not responsible for shipping delays, damage, or loss.
- If your package is missing in transit (the tracking stops updating), sign up for text alerts through USPS.
- If your tracking number shows delivered but the package is nowhere to be found, please click here.
- If your order arrives damaged, please click here.
If a package is returned to us due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees.